Managed VPS support
Homepageuniverse is proud to now be offering Fully Managed services on cPanel/WHM and DirectAdmin based VPS's. By leveraging our years of experience and expertise in managing All Other E-Commerce you will now be able to sit back and enjoy true professional All Other E-Commerce hosting.
Support Availability
Email/ticket/phone support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit our support portal at http://my.homepageuniverse.com/support/, please use your billing email address when creating tickets so we can verify account ownership.
Support coverage
Homepageuniverse provides managed support for all system aspects listed below:
- Physical hardware management, monitoring and replacement
- Network availability
- Free installation of the cPanel or DirectAdmin control panel is done during VPS provisioning
- Free control panel, OS optimization, and All Other E-Commerce optimization is done during provisioning
- Free initial security hardening
- Free initial accounts migration from remote system with the same control panel
- Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components
- 100% All Other E-Commerce software support
- Best-effort support for 3rd party applications
Control panel support explained
cPanel/WHM
- cPanel/WHM
- Initial installation
- Initial service optimization
- Version upgrade/downgrade (note: EDGE build is not supported)
- Repair
- Licensing
- Troubleshooting of automated update and/or backup creation tasks
- Mail services
- Upgrade/reinstall exim MTA
- Upgrade/reinstall courier-imap POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Install/upgrade/reinstall/uninstall ClamAV antivirus
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Horde/IMP and Squirrelmail webmail clients
- Web service
- Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
- PHP configuration modification
- ionCube installation/removal/upgrade
- Zend Optimizer installation/removal/upgrade
- eAccelerator installation/removal/upgrade
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
- MySQL
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
- FTP service
- Upgrade/reinstall proftpd or pure-ftpd FTP server
- Switch between pure-ftpd and proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
DirectAdmin
- DirectAdmin control panel service
- Initial installation
- Initial service optimization
- Version upgrade (note: downgrade is not supported)
- Repair
- Licensing
- Mail services
- Reinstall/troubleshoot exim MTA
- Reinstall/troubleshoot POP3 and IMAP service
- Install/upgrade/reinstall/uninstall SpamAssassin
- Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
- Troubleshoot standard Uebimiau and Squirrelmail webmail clients
- Web service
- Apache web server recompilation
- PHP upgrade or recompilation with additional options/modules directly supported by DirectAdmin's customapache script
- PHP configuration modification
- ionCube installation/removal/upgrade
- Zend Optimizer installation/removal/upgrade
- eAccelerator installation/removal/upgrade
- Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)
- MySQL
- Upgrade MySQL version
- Repair MySQL installation
- Repair/optimize MySQL databases
- Troubleshoot MySQL startup or connectivity issues
- Nameserver
- Repair/reinstall named
- Named configuration troubleshooting
- FTP service
- Repair/reinstall proftpd
- FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)
If you have any questions about our support coverage, just send an email to
support@homepageuniverse.com